Community Guidelines

LYNKUP TAXI SERVICES COMMUNITY GUIDELINES

We want Lynkup Taxi Services to be enjoyable and safe for everyone. These basic guidelines designed to ensure that both riders and drivers have the best experience when using Lynkup Taxi Services. Please take a few moments to read and become familiar with them. The truth is that, everyone’s behavior matters; no matter who are you and you can contribute significantly to the overall driving experience.

Be courteous and respectful to each other

Treat your fellow riders and drivers as you would like to be treated yourself: with respect. Always try to be on time for your ride, because nobody likes to wait; especially unnecessarily. Please refrain from shouting, swearing or slamming the car door(s), and remember to tidy up after yourself. It’s not fair for the driver to be cleaning up after you.  Think about the next rider after you so that he or she can have a clean and pleasant vehicle to ride in. Please keep in mind that, when you use Lynkup Taxi Services you will meet people who may look different, talk different, or think differently from you. Please respect those differences. We want everyone to feel welcome when they use Lynkup Taxi Services.

Personal space

No one likes his or her privacy to be invaded. It’s fine that you are friendly, but please don’t comment on someone’s appearance or ask whether they are single, married, or dating. As a passenger, if you need to make a phone call, keep your voice down to avoid disturbing your driver or other riders. And don’t touch or flirt with other people in the car. Lynkup Taxi Services has a no sex rule. That’s no sexual conduct between drivers and riders, no matter what, regardless of who initiates it.

Safety first

We are in the business of transporting from one location to another destination. We want you to get to your destination safely and therefore, we also want our drivers to adhere to the local law. Whether you’re in the front or the back seat; put your seatbelt on when you get into the car. Please leave your firearms and other weapons at home. Driver are expected to keep within the speed limit; not texting while driving; not making or taking phone calls; always using a phone mount; and never driving under the influence of alcohol or drugs. And if you’re driving and feel tired, take a break.

Children supervision

Only adults can have a Lynkup Taxi Services rider account. A parent or guardian must be with your child if they are using your account.

Feedback

We encourage both our riders and drivers to rate their journey at the end of the journey. We encourage you to submit your honest feedback which helps to ensure that everyone is held accountable for their behavior. We are trying to build and sustain a respectful, enjoyable and safe environment for both riders and drivers.

The following guidelines help to explain some of the specific kinds of behavior that may cause you to lose access to Lynkup Taxi Services as a rider or driver. 

 

WHY RIDERS CAN LOSE ACCESS TO LYNKUP TAXI SERVICES

Please remember that if you’re traveling in a group, or you allow other people to take trips with your account, you are responsible for their behavior in the car.

Ensuring a respectful, safe environment for all drivers and riders

Your behavior while using Lynkup Taxi Services can have a big impact on the safety and comfort of drivers, as well as your fellow passengers. Always be courteous and respectful. You are expected to exercise good judgment and behave decently towards other people both within and outside of the car when riding with Lynkup Taxi Services.

Here are some reasons why you could lose access to Lynkup Taxi Services as a rider:

·         Damaging drivers’ or other passengers’ property. Damaging the vehicle, scratching, breaking or vandalizing a phone, intentionally spilling food or drink, smoking, or vomiting due to excessive alcohol consumption.

·         Physical contact with the driver or fellow riders. As our community guidelines make clear, you shouldn’t touch or flirt with other people in the car. As a reminder, Lynkup Taxi Services has a no sex rule. We have a no sexual conduct with drivers or fellow riders. We do not tolerate hitting, fighting, or any other behavior that would otherwise hurt a driver or fellow passenger.

·         Use of inappropriate and abusive language or gestures. Asking overly personal or private questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.

·         Unwanted contact with the driver or fellow passenger after the trip is over. For example, texting, calling, or visiting someone in person after a ride has been completed. number stays anonymous and is never given to the driver.

·         Breaking the local law while using Lynkup Taxi Services. We do not allow or support any rider bringing open containers of alcohol or drugs into the car; traveling in large groups that exceed the number of seat belts in the car; asking drivers to break local traffic laws such as speed limits; or using Lynkup Taxi Services to commit a crime, including drug and human trafficking or the sexual exploitation of children. We expect that our drivers will keep the laws at all times; especially while using our app.

Should any driver or rider become aware of these rules being broke, kindly contact us and email the matter immediately. We will investigate expeditiously and will respond appropriately. Your account may put a hold during our investigation. Depending on the outcome of the investigation, you may lose access to Lynkup Taxi Services. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using Lynkup Taxi Services can result in the immediate loss of access to your account. Should it become necessary for law enforcement to become involved, we will cooperate with their investigation in accordance with our Law Enforcement Guidelines.

Discrimination

Lynkup Taxi Services has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against drivers or other riders based on their race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.

Driver Account Deactivation

A driver’s account can be temporarily or permanently be blocked or deactivated based on the nature of breach he or she has committed; reported and subsequently investigated. If an investigation against a driver proves that the driver has committed foul play, the nature of the act will determine the actions necessary

There will always be unforeseen events that may ultimately lead to you losing access to your driver account — and we’ll update this policy regularly — but the following are sufficient cause for Lynkup Taxi Services to take action: quality; safety; fraud; and discrimination.

Quality

Riders who use Lynkup Taxi Services expect their drivers to drive safe, and also to be courteous and professional. The higher the quality of the service, the more trips riders take the more opportunities for drivers to earn money. When riders perceive that they have received poor services, they will give a poor rating.

Star Ratings

Drivers are expected to keep their average rating high by providing good service on every trip. We are cognizant that some trips will not go as well as you hoped or anticipated. Be courteous and respectful to all; no matter what! Sometimes a trip doesn’t go well even though we are hoping that they will all be good for both riders and drivers. If a trip’s rating is bad, don’t panic. Try to be better for the next ones.

after multiple notifications, you will lose access to your account. If your ratings continue to fall. Especially as a driver, we will alert you to this and expect improvements. We may refer you to do improvement courses in customer services or other related studies.

Trip Acceptance

We are a service entity and riders are expecting consistency. Our job is to continuously prove to our riders that we are professional, and reliable. when we consistently accept trips, we are maximizing our earnings as drivers while f we consistently decline trips, while keeping the system running smoothly and effectively. We are aware that sometimes things come up that prevent you from accepting every trip request, or you may want to take a break. However, not accepting trip requests causes undue delays and degrades the reliability of the system. If you are tired, busy or simply want a break, just log off.

Safety

Lynkup Taxi Services is committed to your safety, both as drivers and riders. We use technology to keep drivers and riders safe and to take you to your destinations with minimal delays and danger.

As a part of our safety measures, please adhere to the following:

·         Use appropriate language or gestures. Refrain from asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.

·         Keep it professional even after the trip. Don’t be trying to start a relationship with the driver or riders after the trip is over. Don’t be, texting, calling, or visiting someone in person after a ride has been completed.

·         Abide by the local law while using Lynkup Taxi Services. Drivers are expected to stay within the ambits of the law. No texting while driving; speeding or otherwise breaking local traffic laws; and using Lynkup Taxi Services to commit a crime, including drug and human trafficking or the sexual exploitation of children. It is unacceptable for our riders to engage in any of the above. We will assist you in breaking the laws.

·         Safe Driving. Lynkup Taxi Services expects all our drivers using the app to drive safely at all times.

Zero Tolerance for Drugs and Alcohol

Lynkup Taxi Services does not tolerate the use of drugs or alcohol by drivers or riders while driving or using our app. Any driver or rider who is found to be under the influence of drugs or alcohol while using the Lynkup Taxi Services app will be permanently deactivated. Lynkup Taxi Services may also temporarily deactivate the account of any driver who receives several unconfirmed complaints of drug or alcohol use, until an investigation is done.

Compliance with the Law

We expect drivers using the Lynkup Taxi Services app to act in compliance with all relevant state, federal and local laws and the rules of the road always; without exceptions. Lynkup Taxi Services may permanently deactivate your account for activities such as: engaging in serious illegal activity while using the Lynkup Taxi Services app; not maintaining valid vehicle registration or driver’s license; and receiving serious traffic citations, or several traffic citations that indicate unsafe driving, while using the Lynkup Taxi Services app.

Firearms Ban

Lynkup Taxi Services prohibits riders and drivers from carrying firearms in a vehicle while using our app. Riders and drivers who are in violation of Lynkup Taxi Services’ firearms prohibition policy, you may lose access to the usage of Lynkup Taxi Services’ app.

Background Checks

All drivers wanting to use the Lynkup Taxi Services app are required to undergo a screening process, like motor vehicle record and background checks, to ensure safety and compliance with our criteria for employment. If in the process of conducting a background check we uncover a violation of Lynkup Taxi Services’ safety standards or of other criteria required by local regulators, you may lose the usage of the app.

Fraud discovery

As a rider or driver, you trust us, that’s one of the reason why you chose us to be your transportation partner. Fraudulent activity undermines the trust on which Lynkup Taxi Services is built. That’s why we are constantly on the lookout for fraud by riders and drivers who are trying to game our systems. We expect both riders and drivers to be honest, without trying to defraud the system.

Discrimination

Lynkup Taxi Services’ is committed to connecting riders with professional and reliable drivers so that we can take you to your desired destination. We will treat you with utmost respect and we expect that level of respect to be reciprocated. We have a zero-tolerance policy towards discrimination of any kind at Lynkup Taxi Services. At Lynkup Taxi services, we will not refuse you transportation based on race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under relevant federal, state, or local law. Any driver who refuses to accept a rider based on their identities, can be permanently barred from using the app. We expect drivers using the Lynkup Taxi Services app to comply with all relevant state, federal and local laws governing the transportation of riders with or without disabilities, including transporting service animals.